WHY WE DON'T DO ONLINE BOOKINGS

We are often asked about this. In a world where almost anything can be done online, 24/7, we are unusual in asking our customers to phone and speak to us to book their lessons. So why do we do this?

We need to know certain information to enable us to give you the best experience possible. This might be about your previous surfing experience, your general health or the group you're bringing. Tick boxes on an online booking form can only go so far. When you have that first conversation with us you can tell us about your previous experience, 30 years ago in Hawaii! You can tell us about your dodgy knee, your worries about finding a wetsuit to fit, or that your child is scared of water. You can ask all the questions that begin with "I know this is a silly question but...". At the end of that conversation we aim to have answered your questions and eased your concerns, so that when you arrive here for your lesson you're excited and confident, and you already feel as though you know us, because youve spoken to a real person who actually works here at the surf school.

We are a Centre of Excellence, not only because we have great facilities and amazing instructors, but because our customers really do come first. Yes, it would save us time and money to take online bookings, but we would lose that personal contact which can really make the difference between a "that was fun" lesson and a "that was fantastic, I want to do it again" lesson.

 

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